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Customers expect businesses to prioritize their needs, and those that do see stronger loyalty and growth. A customer-first mindset doesn’t require big budgets—just smart, intentional strategies. Here’s how:

• Personalize Every Interaction – Use simple tools to track preferences and offer relevant experiences.

• Deliver Seamless, Empathetic Service – Make customer support easy, responsive, and thoughtful.

• Engage Proactively – Anticipate needs and check in before issues arise.

• Build Community & Relationships – Go beyond transactions by supporting local causes and fostering connections.

• Listen, Adapt & Improve – Gather feedback and refine offerings, just like top brands do.

Small steps make a big impact. Prioritizing customer experience helps businesses of any size outperform competitors. Ready to strengthen loyalty? Let’s dive in.

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SCHUYLKILL HAVEN, Pa. — Joseph Squillace, assistant teaching professor of cybersecurity at Penn State Schuylkill, has been named the 2024-25 Penn State College of Information Sciences and Technology (IST) Statewide Faculty Member of the Year.

Hawk Mountain Council (HMC) announces an agreement to protect much of its undeveloped camp property by placing a conservation easement on its 670-acre property located in Schuylkill County.

HARRISBURG — The Center for Rural Pennsylvania Board of Directors, alongside the Pennsylvania Rural Population Revitalization Commission, held an inaugural press conference at the Erie Crossroads Conference Center at the Pennsylvania Farm Show Complex and Expo Center in Harrisburg.

Fromm, a leading independent electrical distributor in the Mid-Atlantic region since 1923, announced the appointment of Chris Kline as General Manager of FrommConnect LLC, a subsidiary specializing in design, fabrication and labor-saving solutions and services for manufacturers and electrical contractors.

For the past 15 years, The White Pear has been a beacon of beauty, elegance, and creativity in Schuylkill Haven.

On Friday, January 24, 2025, the Schuylkill Chamber of Commerce joined the Friendship Hose Company No. 1 (Orwigsburg Fire Department) in launching their $6 million capital campaign to fund a new fire station.

Guardian Bikes, founded by Brian Riley, is dedicated to enhancing children's bicycle safety through innovative braking systems

POTTSVILLE, PA - Today, the Schuylkill Chamber of Commerce President & CEO Robert S. Carl, Jr. made the following statement regarding Governor Shapiro’s 2025-26 State Budget Proposal.

“On behalf of the Schuylkill Chamber of Commerce, and the 59 other local chambers and economic development organizations in our child care coalition, we are deeply grateful to Governor Shapiro for addressing the child care teacher crisis by including $55 million in the 2025-26 budget proposal to provide funds to licensed child care providers for teacher recruitment and retention. By addressing the teacher shortage, we can keep high-quality child care centers open, enable parents who want to work rejoin the workforce, and support employers in retaining their staff and building their talent pipelines.” 

The 2025 Pennsylvania Farm Show was a fantastic showcase of Schuylkill County’s agricultural excellence, with many Chamber members participating and earning top honors!